Refund policy

Return & Refund Policy

At TinyPresent, every product is uniquely created just for you using AI-generated artwork based on the images and information you provide. Because each item is personalized and made to order, please review our Return & Refund Policy carefully before placing your order.

Customized Products

All of our products, including but not limited to apparel, posters, canvas prints, framed artwork, and other personalized merchandise, are custom-made specifically for each customer.

Because of the personalized nature of our products, we do not accept returns, exchanges, or refunds for:

Change of mind after placing the order.
Incorrect photos, text, or other information submitted by the customer.
Dissatisfaction caused by personal preference (such as design style, color preference, or artistic interpretation of AI-generated artwork).
Orders that have already entered production.
Damage caused after delivery, including misuse, improper handling, water damage, or accidental damage.

Please carefully review your order details before completing your purchase.

AI-Generated Artwork

Our artwork is generated using advanced AI technology based on the images and instructions you provide.

While we strive to create the best possible results, AI-generated artwork is an artistic interpretation and may not exactly replicate the original photo. Minor differences in appearance, color, facial details, background, or artistic style are considered normal and are not considered defects or grounds for refunds.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item due to our error, we're here to help.

Please contact us within 48 hours of receiving your package and provide:

Your order number
Clear photos of the product
Photos of the packaging (if applicable)
A brief description of the issue

Once verified, we will, at our discretion:

Send a replacement free of charge, or
Issue a full or partial refund.

If the issue is determined to be our responsibility, TinyPresent will cover any applicable replacement or return shipping costs.

Order Cancellation & Changes

You may request to cancel or modify your order within 24 hours of placing it.

After this period, your order may already be in production, and cancellations or modifications can no longer be guaranteed.

Once production has begun, personalized orders cannot be canceled or refunded.

Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address.

TinyPresent is not responsible for packages lost, delayed, or returned due to incorrect or incomplete shipping information provided during checkout.

Lost or Missing Packages

If your tracking information shows that your package has been delivered but you have not received it, please first contact the shipping carrier to initiate a missing package investigation.

If the carrier confirms the package was lost due to their error, please provide us with the investigation or claim information. We will work with the carrier and, when appropriate, arrange a replacement or refund.

Shipping Delays

Delivery times are estimates only.

TinyPresent is not responsible for delays caused by shipping carriers, customs clearance, weather conditions, holidays, or other circumstances beyond our control.

Customs & Import Duties

International customers are responsible for any customs duties, import taxes, VAT, or other fees required by their country.

If customs clearance is required, we are happy to provide invoices or supporting documentation upon request.

Return Shipping

Returns are accepted only when authorized by our customer support team.

Unless the return is due to our error (such as defective or incorrect items), customers are responsible for return shipping costs.

Unauthorized returns may not be accepted.

Refund Processing

If a refund is approved, it will be issued to your original payment method.

Please allow 7–10 business days after approval for the refund to appear on your account. Processing times may vary depending on your payment provider.